Returns and Refunds Policy

Thank you for shopping at SH HYBRID.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

The product was purchased in the last 7 days
The product is in its original packaging
The product isn’t used or damaged
You have the receipt or proof of purchase
You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

By phone number: +6075099789
By email: service@shhybrid.com.my
By visiting this page on our website: https://shhybrid.com.my/contact-us/

Send the product with its original packing and the receipt or proof of purchase and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

No.14, Jalan Mega 1/6, Taman Perindustrain Nusa Cemerlang, 79200 Nusajaya , Johor , Malaysia

Shipping charges

Shipping charges incurred in connection with the return of a product are refundable.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

Operation Hours :
Monday – Friday : 8.30am to 5.30pm
Saturday : 8.30am to 12pm
Exclude Sunday and Public Holidays

If you have any questions about our Returns and Refunds Policy, please contact us: